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Module 12: Conflict and Crisis

Course Details

LESSON 1: ANTICIPATE AND POSSIBLY PREVENT CONFLICTS AND CRISES

  • Identify potential stressful situations.
  • Keep conflicting characters and interests separate.
  • Delegate conflict-sensitive subjects to the right people.
  • Take prevention measures.
  • Take stress-reducing measures.
  • Review stressful situations with the team.

45min.