Personal communication

Communicating with others is described in Personal communication (People 3).  The Personal communication (People 3) competence element enables the individual to communicate efficiently and effectively in a variety of situations, to different audiences and across different cultures.

Instructional Objectives: 

  • Provide clear and structured information to others and verify their understanding 
  • Facilitate and promote open communication 
  • Choose communication styles and channels to meet the needs of the audience, situation and management level 
  • Communicate effectively with virtual teams 
  • Employ humour and sense of perspective when appropriate 

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Lesson 1 : Provide clear and structured information to others
and verify their understanding

  • Structure the information to the needs of the situation.
  • Use story-telling where this is applicable.
  • Use clear language.
  • Give lectures and presentations.
  • Coach and teach people.
  • Lead and facilitate meetings.
  • Emphasize your message with images, body language and intonation.

45min.

Lesson 2 : Facilitate and promote open communication

  • Work on creating an open and respectful atmosphere.
  • Listen actively by showing that you understand the other person.
  • Let others finish what they are saying.
  • Be open to, and show interest in, new ideas.
  • Check that people understand what you are saying.
  • Make clear how someone can introduce a new idea.
  • Make clear how you handle an idea.

1hr. 10min.

Lesson 3 : Choose communication styles and channels to meet the
needs of the audience, situation and management level

  • Choose the right communication channels and style.
  • Use the chosen style.
  • Keep an eye on the communication.
  • Change style and channel when necessary.

23min.

Lesson 4 : Communicate effectively with virtual teams

  • Use communication technology.
  • Define clear communication processes and maintain these.
  • Encourage a sense of belonging in the group.

1hrs. 27min.

Lesson 5 : Employ humour and sense of perspective when appropriate

  • Change your point of view.
  • Ease the tension by using humor.

1hrs. 27min.

Prof. Dr. Chinwi Mgbere

Facilitator

President, Project Managers Development Association of Nigeria – PMDAN.

Managing Director for Construction “Nazarbayev University”

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