Sale!

Module 08: Communication

45,000.00

Instructional Objectives:

  • Provide clear and structured information to others and verify their understanding
  • Facilitate and promote open communication
  • Choose communication styles and channels to meet the needs of the audience, situation and management level
  • Communicate effectively with virtual teams
  • Employ humour and sense of perspective when appropriate
Category:

PERSONAL COMMUNICATION

Communicating with others is described in Personal communication (People 3).  The Personal communication (People 3) competence element enables the individual to communicate efficiently and effectively in a variety of situations, to different audiences and across different cultures.

Instructional Objectives: 

  • Provide clear and structured information to others and verify their understanding 
  • Facilitate and promote open communication 
  • Choose communication styles and channels to meet the needs of the audience, situation and management level 
  • Communicate effectively with virtual teams 
  • Employ humour and sense of perspective when appropriate 

Lesson 1 : Provide clear and structured information to others
and verify their understanding

  • Structure the information to the needs of the situation.
  • Use story-telling where this is applicable.
  • Use clear language.
  • Give lectures and presentations.
  • Coach and teach people.
  • Lead and facilitate meetings.
  • Emphasize your message with images, body language and intonation.

45min.

Lesson 2 : Facilitate and promote open communication

  • Work on creating an open and respectful atmosphere.
  • Listen actively by showing that you understand the other person.
  • Let others finish what they are saying.
  • Be open to, and show interest in, new ideas.
  • Check that people understand what you are saying.
  • Make clear how someone can introduce a new idea.
  • Make clear how you handle an idea.

1hr. 10min.

Lesson 3 : Choose communication styles and channels to meet the
needs of the audience, situation and management level

  • Choose the right communication channels and style.
  • Use the chosen style.
  • Keep an eye on the communication.
  • Change style and channel when necessary.

23min.

Lesson 4 : Communicate effectively with virtual teams

  • Use communication technology.
  • Define clear communication processes and maintain these.
  • Encourage a sense of belonging in the group.

1hrs. 27min.

Lesson 5 : Employ humour and sense of perspective when appropriate

  • Change your point of view.
  • Ease the tension by using humor.

1hrs. 27min.

PERSONAL COMMUNICATION ENABLE THE INDIVIDUAL TO COMMUNICATE EFFICIENTLY AND EFFECTIVELY IN A VARIETY OF SITUATIONS, TO DIFFERENT AUDIENCES AND ACROSS DIFFERENT CULTURES.

Projects consist of people who cooperate, because they want to achieve a result that makes the world a better place. They need to agree on both the "what" and the "how" of this cooperation, and that can only be achieved when they communicate. One person says something, hoping that the other person understands him. A message is meant to come across, sometimes directly and to the point, and sometimes in a roundabout way and indirectly. But in one way or another, people are trying to convey a message. In order to be successful, communicative skills are necessary. People are social beings, we need each other. We are born, and we become part of a family; we choose our friends and later our colleagues. We call the contact we have with them, communication. When you work in a project, then in each new project your colleagues change, and often you have to accept your colleagues just like that. A new project and a new team, therefore, often create a new communicative challenge. As soon as the team meets for the first time, the members have to discover the optimum way of communicating, and every member has a responsibility in this. When you want to get something agreed, you have to make sure that you are clear, so that the others really do understand you. The sender is responsible for the quality of the message. Managers have an important role in this, as they have to ensure that there is an atmosphere, in which people communicate openly with each other.

Reviews

There are no reviews yet.

Be the first to review “Module 08: Communication”

Your email address will not be published. Required fields are marked *