Integration and control of all activities is described in the competence element Plan and control (Practice 10). Apart from that, the individual has to identify, prioritise and mitigate the main Risk and opportunity (Practice 11) and to assess, and engage with, Stakeholders (Practice 12).
The Stakeholders (Practice 12) competence element enable the individual to manage stakehoder interests, influence and expectations, and to engage stakeholders and effectively manage their expectations.
- Identify and analyse interests and stakeholders
- Develop and maintain a stakeholder strategy and communication plan
- Engage with the executive, sponsors and higher management to gain commitment and to manage interests and expectations
- Engage with end users, partners and suppliers to gain their cooperation and commitment
- Organise and maintain networks and alliances
- Identify the interest groups.
- Identify and name the different interests.
- Assess the influence of the stakeholders.
- Recognize influences arising from the project/programme/portfolio context.
- Analyze the effect of these on the project/programme/portfolio.
- Carry out actions to manage the stakeholders.
- Describe the importance of the stakeholder strategy.
- Produce a communication plan and maintain it.
- Explain any changes.
- Look for the possibilities to cooperate with other people.
Lesson 3 : Engage with the executive, sponsors and higher management to gain commitment and to manage interests and expectations
- Involve the sponsor.
- Involve senior management.
- Manage senior management’s expectations.
- Use senior management as ambassadors for your project/programme/ portfolio.
- Involve the users and acquire their support.
- Acquire the support of the suppliers.
- Work together to achieve the optimum result.
- Document the agreements.
- Draw up a cooperation plan.
- Develop criteria in order to measure success.
- Maintain the agreements.
- If necessary, conclude the formal contracts.