Conflict and crisis 8hours

Conflict and crisis (People 7) is the second specific aspects of leadership on how to handle conflict and crises. The Conflict and crisis (People 7) competence element enable the individual to take effective action when a crisis or clash of opposing interests/incompatible personalities occurs. 

Instructional Objectives 

  • Anticipate and possibly prevent conflicts and crises 
  • Analyse the causes and consequences of conflicts and crises and select appropriate response(s) 
  • Mediate and resolve conflicts and crises and/or their impact 
  • Identify and share learning from conflicts and crises in order to improve future practice 

-ICBv4

Lesson 1 : Anticipate and possibly prevent conflicts and crises

  • Identify potential stressful situations.
  • Keep conflicting characters and interests separate.
  • Delegate conflict sensitive subjects to the right people.
  • Take prevention measures.
  • Take stress reducing measures.
  • Review stressful situations with the team.

45min.

Lesson 2 : Analyse the causes and consequences of conflicts and crises and select appropriate response(s)

  • Assess the conflict stages.
  • Analyze the possible cause of the conflict or crisis.
  • Analyze the possible consequences of a conflict or crisis.
  • Have an extensive repertoire of intervention options available to use.

1hr. 10min.

Lesson 3 : Mediate and resolve conflicts and crises and/or their impact

  • Discuss points of difference or dispute openly.
  • Make a constructive debate possible.
  • Find an approach that works.
  • If necessary, take disciplinary or legal steps.

23min.

Lesson 4 : Identify and share learning from conflicts and crises in order to improve future practice

  • Restore or repair the team’s environment.
  • Motivate the team to learn from the conflict or crisis.
  • Use conflicts to revise the progress.
  • Learn from conflicts and crises to improve future practice.

1hrs. 27min.

Prof. Dr. Chinwi Mgbere

Facilitator

President, Project Managers Development Association of Nigeria – PMDAN.

Managing Director for Construction “Nazarbayev University”

Ready to get started?

Get in touch, or create an account

Subscribe To Our Free Webinars & Other Goodies

Join our mailing list to receive the latest news and updates from our team.

Cool! Welcome to the DPM Family! You have Successfully Subscribed!

Pin It on Pinterest

Share This

Tell Your Friends!

Tell all of our friends about this...

Tell Your Friends!

Tell all of our friends about our site.